Last updateFri, 26 Aug 2016 9pm

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Direct 9-1-1 access required for all phones Sept. 1

    Business owners should note the new law requiring owners of multi-line telephone systems (MLTS) in Texas to provide direct-dial access to 9-1-1 which goes into effect Sept. 1, 2016.
   This means that a person can reach the Emergency 9-1-1  operator without having to dial an additional digit such as “9” first before getting an outside line. Providers of multi-line telephone systems have until September 1, 2016 to comply.
    Senate Bill 788, also known as Kari’s Law, which requires direct access to 9-1-1, was signed into law by Governor Greg Abbott on May 15, 2015. On March 1, 2016 the Commission on State Emergency Communications adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari’s Law.
   For more information on the history of Kari’s Law, the requirements to comply or to request a waiver, please visit A public service announcement on Kari’s Law can be viewed at: